1. Can I amend my order after I place it?
As our products are custom made, we are unable to amend your order once it has been placed.
2. I am having difficulty in customising my product, what should I do?
Please contact us on (03) 9882 4905, our phone service is available from 9am to 4pm Monday to Friday AEST.
Otherwise, you can email us at sales@inkifingus.com.au, and a member of our team will get back to you as soon as possible.
Our preferred format for client supplied files is a print ready .pdf
Inkifingus print ready .pdf specifications:
CMYK Coated FOGRA39 (ISO 12647-2:2004).
Use Coated Pantone colours (must be named as PANTONE XXX C).
3–5mm bleed, trim marks, correct size for output.
Images: (digital and offset) minimum 300dpi CMYK.
(Banner/poster printing minimum 150dpi is ok).
Fonts: Embedded or outlined.
Security: Please remove any password protection.
Files to be supplied as single pages.
Files setup in Microsoft Word, Publisher or Powerpoint need to be supplied as print ready PDFs. If you are unable to do so, we will convert to .pdf and send through a proof to review and approve. It is your responsibility to check and approve the converted pdf to ensure all documents have converted correctly.
Large Format:
Use Coated Pantone colours (must be named as PANTONE XXX C).
Standard prints need 3–5mm bleed (on all sides).
Anything requiring installation (e.g. wall prints) need 20–30mm bleed (on all outer edges) with 12mm overlap between panels (made up of 6mm bleed each side) unless specified otherwise.
CCS Pull Up Banners: 850 x 2200mm (Bleed 3-5mm around all other edges). Visible print area is 850 x 2000mm (bottom 200mm rolls into hardware).
Premium Pull Up Banners: 880x2400mm (Bleed 3-5mm around all edges). Visible print area is 880x2000mm (bottom 400mm rolls into hardware).
Preflight File Checks and Approval Process: If your supplied file does not pass our preflight checks, we will contact you to discuss the issues and request a corrected version. In cases where a corrected file cannot be provided, we can make the necessary adjustments for you.
Please note that additional charges will apply for this service. Before proceeding, we will provide you with a proof for your approval. All files must be approved before we proceed with printing to ensure the best possible outcome for your project.
Ensure the following additional finishes are setup as spot colour, named as below and set as overprint.
Pantone colours must be named as the coated pantone book colour: PANTONE XXX C.
Eyelets and drill holes: If an eyelet is required, setup eyelet position as a printable image (this will allow the eyelet to be positioned correctly once printed) at 100% magenta (3mm diameter and minimum 30mm in from the edge). If a drill hole is required, set up at the drill hole size required, as a Thru-cut colour.
Sending large files: Our preferred websites for receiving client supplied files larger than 10mb is: www.wetransfer.com or www.dropbox.com
Discover gold, silver, fluorescent pink, white, clear, Pantones and foils. If you’d like to incorporate Specialty Inks in your design, our team of designers will bring your vision to life. Alternatively, to learn how to set your file to utilise these Specialty Inks, contact us to find out more. We'll send you a full kit which includes a guide book, swatch book, examples and more to help you achieve the best result you are looking for!
1. What does low-resolution imagery mean?
When you want to use your own image, you may be warned about using low-resolution imagery from our design department. For your image to be printed with optimum quality, you will need high-resolution imagery.
If you are in anyway concerned about the quality of your image, our design department can look into the quality of your image and enhance it (extra charges may apply).
We cannot accept responsibility for the image quality on images that you supply.
2. Image requirements
The minimum recommended image resolution for a wall print viewed from 2 meters is 80dpi. Obviously the higher the resolution the higher the print quality will be.
If you are in anyway concerned about the quality of your image, please contact our design department on 03 9882 4905 or contact sales@inkifingus.com.au
3. What is the Deposit Photos image library?
Deposit Photos is our recommended stock image library. This stock image library has a wide selection of high-quality licensed stock photos, graphics and vector images that you can choose from. Please see our Terms and Conditions for use – Click here to view.
1. Review Product Information to ensure this product is suitable for your wall.
2. Allow a minimum of 14 days for any freshly painted walls to dry completely. Filler must be dry (if you have recently fixed holes) and any lumps or bumps sanded back before installation as any imperfections will show through when looked at closely. If you are at all concerned about your walls, we recommend a special coating of Viponds Acrylic Self Adhesive Prep Coat (Semi-Gloss Clear), follow instructions on the label.
3. Not all areas are square. Measure your wall in two positions in both directions (height and width) and use the largest size.
4. Think about the perspective of your wall art when it is scaled up to a large print on a wall and viewed from various angles and distances. Ensure you have the correct perspective of the height and position of your image when you upload and position in our wall art editor.
5. Image resolution:
If you are uploading your own images, the higher the resolution, the better the print quality.
iPhone 10 or above is recommended at a size of 3.2m x 3.2m. Avoid using zoom functions or portrait mode as this will decrease the quality of your image when enlarged.
Ensure your image is of a high enough resolution for the size of your wall art. It is always better if you use vector graphics when possible (.ai or .eps) as these are not resolution-dependent and can be scaled up to any size without losing quality.
If your image consists of raster graphics, you need to determine which resolution is right for your wall art. Raster image resolution is a pixel density in one inch, which is measured with units such as dots per inch (DPI) or pixels per inch (PPI).
When uploading your own photo in our editor, it will tell you the dpi resolution of the image when it’s enlarged to your specific size. Our editor will give you a yellow resolution warning if it goes below 80dpi when enlarged to full size and turn red if the image quality becomes poor and not high enough resolution for your print.
The larger the print, the further you need to stand away in order to be able to view it in entirely. Below is a quick guideline with approx. viewing distance and the maximum resolution under ideal conditions:
1. How long before my product is dispatched?
Dispatched within 2-8 working days
2. How much does delivery cost?
Free Standard Shipping is available on all orders over $200.00 within Australia.
Shipping is $30.
Non-standard shipping, depending on size, quantity and location, is charged at freight cost + $10 handling fee.
If preferred, you can organised your own freight.
If you require International Shipping, please email sales@inkifingus.com.au for shipping rates.
3. How do I track my order?
We use TNT (FedEx), Australia Post and local couriers to deliver our orders. An email notification will be emailed to you with the tracking information (if available) after order is dispatched. Please email sales@inkifingus.com.au or call Customer Service on 03 9882 4905 during business hours Monday to Friday (9am to 4pm) AEST if you need further information.
4. What should I do if my order has not been delivered?
Refer to the tracking reference number located on the email notification you should have received after your order was dispatched. You can keep an eye on your delivery with this tracking number. If your date of delivery has come and gone, we request that you contact the shipping company directly. If you have not been able to resolve the issue, contact us on (03) 9882 4905 and we will follow this up for you.
1. What payment methods do you accept?
Inkifingus accepts Visa and MasterCard credit cards. PayPal is also available at checkout. The total cost of the items in your order, including postage, will be directly charged to your card at the time of purchase.
1. What is your return policy?
When placing your order, we recommend taking your time to select your product. As our products are custom made, you will not be eligible for a refund if the order has been processed and manufacturing has commenced.
2. What do I do if my product arrives faulty or damaged?
Please send a photo and explain the fault/damage to us at sales@inkifingus.com.au. Be sure to include your order number. We will then take a closer look, and will help with finding the solution.
We pride ourselves on the quality of our products, so of course if the damage is caused during our manufacturing process, we will replace it without delay.
Please inspect your product carefully once you have received it. Once used, we are unable to exchange or refund it.
All of our products will be sent out with an easy-to-use installation guide to assist you in installing your item. It also includes how to care for your product. Click here for a copy of the Installation Guide and How to Care for your product.
Should you have any questions about installation, or would like a list of accredited installers, please contact us on (03) 9882 4905 or email us at sales@inkifingus.com.au
Product information and specifications, including what the product is made of and suitable surfaces for application, can be found at the bottom of each product page.
We recommend you test the product for suitability of application before applying. Surface quality may impact the performance of products.
If you cannot find the information you require, please contact us on (03) 9882 4905, our phone service is available from 9am to 4pm Monday to Friday AEST. Otherwise, you can email us at sales@inkifingus.com.au, and a member of our team will get back to you as soon as possible.
In your whiteboard kit you will receive:
Our sales and manufacturing site is located at 9/21 Howleys Road, Notting Hill, Victoria AUSTRALIA 3168
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Don’t see your question here? Simply contact us on (03) 9882 4905, or email us at sales@inkifingus.com.au and a member of our team will be in contact shortly.
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